Returns & Refund

We are happy to offer a 7 day return policy for unused and unworn items. We ask for customers to bear the cost of return shipping and this cost will be adjusted against the refund amount.

Please note that we currently do not offer free shipping on international returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at contactus@catchyshine.com If your return is accepted, please ship the product back to us within 7 working days. Unfortunately we can't accept items sent back to us without first requesting a return.

MANDATORY CRITERIA FOR RETURN

Return Request has to be raised within 7 days from the delivery date.

The items should be unused with all tags intact.

The packaging should have the original invoice, packaging and tags in place.

There should not be any scratches or deformities on the product.

Ensure that Embellishments on the product are not damaged.

The product will be returned back to the customer. No amount will be reimbursed in this case and need to bear shipping charge to receive back.

IMPORTANT – Pls note the below products are not eligible for return or exchange

We do not accept returns for sale items or items purchased using a credit note offers discounts size issues as we have standard size for all product. 

Unfortunately we cannot accept return for size reason, as it has already been mentioned in the product description.

Any item that shown color differences or size issue will not be accepted under this policy.

We take all photos in house in day light with premium lenses. Having said that there might be slight changes in colour as it depends on monitor or phone screen resolution and colour settings. 

We have one standard size for all products which is mentioned in our website under every product description. 

If customer still wishes to go for the refund then shipping cost will be applicable to customer.

If catchyshine is satisfied that the Product does not meet any one of the above criteria, we shall reserve the right to reject the return of the Product. 

RETURN PROCESS

STEP 1: Once you are sure you want to return the product, immediately send an email at contactus@catchyshine.com with your Order No. and Product details with your reason for returning the product(s). Pls note all return requests need to be raised within 7 days of product delivery and all the above mandatory return criteria have to be met

STEP 2: Our Customer Care team will revert on your Return request email within 24- 48 working hours. We will arrange a reverse pick up for the delivered product.  

STEP 3: Please make sure that you have packed the return product very safely (use catchyshine Original packaging box, or some strong packaging box with sealed tapes) to prevent any loss or damage to the product during transit. Any product received damaged in transit will not be qualified for refund and will be sent back to the customer at their expense.

STEP 4: Hand over the parcel to our pick up agent.

If reverse pick up is unavailable with particular address, customer has to use courier which is available in their area and ship it. In such cases customer has to bare the shipping charges

The returned parcel will take 7 to 10 days to reach our warehouse. Your patience is highly appreciated.

Once we receive the returned product(s), a quality check will be performed on the items by our quality team. This is subject to the return having met all the above mentioned criteria of Return.

If the returned product(s) meets all the criteria for return, then we will initiate your refund within 2-5 business days of receiving the parcel.

DAMAGE POLICY

Damage policy is within 24 hours after receiving your item and requires mandatory unboxing video of the product which will help to evaluate issue and arrange a replacement for you as soon as possible.

Replacement of same product is given for damage and wrong product please note no exchange or refund.

Product is not considered as damaged in below scenarios.

If there is any irregularities to the original pictures shown, there might be small human errors or not liked which shall not be eligible for exchange.

We take utmost care while packing your order, triple check for damages, whether all items are in place and pack it. All the pictures showcased are original photos without any filter.